All in IT + RMH CPAs: A Case Study in IT for Accounting Firms

When you’re running a fast-growing accounting firm, technology should be your partner, not your pain point. That’s exactly what Randy Reimer and his team at Reimer McGuinness Hess CPAs & Advisors (RMH CPAs) discovered when they teamed up with All in IT. What started as a search for better support turned into a trusted partnership that helped RMH grow, stay secure, and serve clients more efficiently.

The Problem: IT That Didn’t Understand Accountants

Before working with All in IT, RMH CPAs was frustrated. Their previous IT provider claimed to specialize in CPA firms, but the reality didn’t match the promise. They just didn’t understand the business. Accounting firms use a ton of different software that doesn’t always play nicely together, and the original IT company couldn’t keep up.

Worse, the support was slow, there was no one local they could rely on, and the price tag was steep. They were paying a lot for IT support and getting very little. No local help, no fast response, and no proactive advice.

Eventually, RMH had enough. They even paid to get out of their contract just to move on. That’s when Randy, through a mutual business group, met Matt Daniel, owner of All in IT.

The Solution: A Strategic Partner in IT for Accounting Firms

All in IT came in with a different approach: listen first, solve second.

All in IT didn’t come in trying to fix things the same way they would for every client. In fact, they took time to learn how RMH CPAs works and what they needed.

Right away, Matt and his team took over RMH’s IT operations, from upgrading outdated equipment to securing cloud servers. They even created a custom Microsoft Teams channel that connects directly to All in IT’s ticketing system. If someone at RMH has a tech issue, they just drop a message in Teams, and All in IT is on it, and very quickly. This wasn’t just a vendor-client relationship. Matt made sure someone from his team visited RMH regularly. “It’s nice to put a face to the name,” Randy Reimer said. “We love that they rotate staff on-site, so everyone gets familiar with our team.”

Supporting Growth Through Smart IT for Accounting Firms

Since partnering with All in IT, RMH CPAs has experienced incredible growth. The firm merged with Hess Hopkins Alexander in 2022, expanded to over 45 employees, including staff in India, and moved into a larger office in 2023.

“All in IT helped us with everything,” Randy shared. “They made sure our remote employees could work securely, helped us move offices, and prevention from any cyberattacks.”

This kind of support helped RMH make bold moves without worrying if their IT could keep up.

Reliable, Responsive, and Proactive

Randy describes All in IT as “amazingly responsive.” Whether it’s a minor issue like a keyboard not working or a major system update, All in IT is quick to jump in.

“One day I was working remotely and my keyboard stopped working,” Randy recalled. “I messaged them on Teams, and within seconds, they were on it. Got it fixed right away. That’s the norm with them.”

All in IT also brought strategy to the table. Instead of just fixing problems, they helped RMH plan for the future. They set up a three-year cycle to replace hardware, moved old servers to the cloud, and set up remote desktop environments to minimize downtime. Now, if something goes wrong, only a few users are affected, not the entire firm.

Learning the Tools of the Trade

All in IT didn’t just stop at basic support. They went deep into learning the specific tools RMH uses, like the full suite of Thomson Reuters applications such as UltraTax, Practice CS, and more. They also trained RMH staff on Microsoft 365 tools like Teams, SharePoint, and OneDrive. This helped the firm get more value out of software they were already paying for.

A Trusted Relationship That Goes Beyond Tech

What makes this partnership work? Trust. “Matt and I share the same values,” Randy said. “He and his team are good humans, and they happen to be really good at what they do.”

Matt echoed that sentiment. “RMH is more than a client to us. We’ve been invited to their internal parties and retirement celebrations. That doesn’t happen unless there’s a real relationship.”

Today, Matt and one of RMH’s partners, Max, are in the same business leadership group. They swap ideas, share strategies, and help each other grow, not just as businesses, but as leaders.

Advice for Other Accounting Firms

Matt has a message for other CPA firms: “If you’re planning to grow, make sure your IT can support that. You need more than someone to fix pop-ups. You need a tech partner who gets your business, helps you build a plan, and grows with you.”

Randy agrees. “All in IT understands IT for accounting firms. They know our tools, our pain points, and how to fix them fast. If you’re looking for someone who will actually partner with you, not just send a bill, call Matt.”

Need IT That Grows with Your Firm?

If you’re running an accounting firm and your IT isn’t cutting it, maybe it’s time for a change. All in IT specializes in IT for Accounting Firmswith fast support, strategic guidance, and people who truly care.

Let’s talk about how we can support your firm’s growth. Contact us today!